Open Duo Mobile and tap the menu icon in the top corner and tap Settings.Was lost or damaged, please contact the ITS Helpdesk. If you can't open Duo Mobile on your old device, for example, if your phone You must have access to Duo Mobile on your old Android device in order to use Instant The accounts on your old device and continue using your Duo account(s) on the newįor further assistance, please contact ITS Android An activation notification will be sent to your old device.Duo will locate your backed-upĭuo-protected account(s) and restore them to your new device. Open Duo Mobile and tap Continue on the welcome screen.Download the Duo Mobile app on your new device.This could be the same device as before, or a brand-new one Sign in to iCloud on your iOS device and restore from an iCloud, iTunes, or Finder backup.Recovering Duo-Protected Accounts with Instant Restore Encrypted iTunes orįinder backups will also work Step 2: Restoring your Duo mobile accounts Note: Nightly iCloud backups will include Duo Restore information. Back up your device to iCloud, with iCloud Keychain enabled to use Instant Restore.Make sure you are running the latest version of the Duo Mobile App on your current. Restore is always on for iOS users who have iCloud enabled. Now phone call or text message, this is an indication that your Device and Duo Mobileĭue to how apps are automatically backed up in iOS, the backup functionality of Duo If you no longer receive push notifications to approve Duo and your only options are Phone or device you need to (re)associate it to your Duo account. Not the mobile number it has been registered with, as such whenever you get a new The Duo Mobile app is tied to a specific device’s hardware security module (HSM), Get a new smartphone or looking to enroll a second device? To protect your account and alert IT Services about the fraudulent activity. *If you ever receive a Duo activation notification you did not initiate, click ‘No’ Updated: Duo Mobile – Transfer your Duo Account to a New Device
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